Please understand that we will do everything possible to provide you with a full refund on these conditions. When each tour gets booked, we make arrangements for lodging, guides, and transportation. These three items require pre-payment to secure them. We pre-pay this approximately 45-60 days prior to your arrival to make sure everything is in order. If you are seeking a full refund, you must cancel 60 days prior to your arrival date. If there is a cancellation 30-45 days prior to your arrival, we can only refund 50%. Unfortunately, any cancellation 30 days or less prior to your arrival makes it difficult to fill the opening thus, we cannot offer any refund.